Connect with Customers & Suppliers
Through a Secure Contact Portal
VS1 Cloud Contact Portal gives your customers and suppliers a branded online gateway to communicate, view orders and invoices, share documents and collaborate — connected directly to your live ERP data.
One Secure Portal
Every External Relationship
VS1 Cloud Contact Portal replaces the back-and-forth of email and phone calls with a single, secure gateway where your customers and suppliers can communicate, view their records and collaborate with your team in real time.
Secure Customer Gateway
Give each customer their own secure login to view orders, invoices, statements and job status — drawn from your live VS1 ERP data, always current.
Real-Time Messaging
Communicate with customers and suppliers instantly through the portal — messages stay linked to the relevant order or job so nothing gets lost in email threads.
Document & File Sharing
Exchange quotes, invoices, contracts and delivery dockets securely through the portal — no email attachments, no lost documents, no version confusion.
ERP-Connected, Always
The Contact Portal is built into VS1 Cloud — not a third-party add-on. Every message, document and data point connects directly to your live ERP records.
See VS1 Cloud Contact Portal in Action
Watch how VS1 Cloud gives customers and suppliers a secure, ERP-connected portal for real-time communication, document sharing and order visibility.
How the VS1 Cloud Contact Portal Works
From first message to final payment — give every customer and supplier a direct line into your business without giving them access to your full ERP system.
Direct Messaging — No More Email Chains
Email threads get long, messages get missed and decisions get buried in inboxes. VS1 Cloud Contact Portal replaces that with direct, real-time messaging between your team and your customers or suppliers — with every conversation linked to the relevant order, job or invoice.
When a customer asks about their delivery, the conversation sits alongside the sales order. When a supplier confirms a purchase, the message is attached to the purchase order. No chasing emails. No lost context.
- Real-time direct messaging between your team and external contacts.
- Conversations linked to the relevant order, job or invoice in VS1.
- Instant notifications when customers or suppliers respond.
Customer & Supplier Order Visibility
Instead of fielding daily "where is my order?" calls, give customers and suppliers real-time visibility into their own records. Order status, invoice totals, payment history, delivery tracking — all available through their secure portal login, drawn live from your VS1 ERP.
Your team spends less time on status update calls and more time on work that moves the business forward. Your customers feel informed and in control without needing to contact you for every update.
- Customers view their orders, invoices and payment history in real time.
- Suppliers track purchase orders and confirm deliveries through the portal.
- Reduce inbound enquiries by giving contacts self-service visibility.
Fully Integrated with Your VS1 ERP
The VS1 Cloud Contact Portal is not a bolt-on tool that connects to your ERP — it IS part of your ERP. Every message sent through the portal, every document shared, every notification triggered is recorded directly inside VS1 Cloud against the relevant record.
Your team sees portal communications inside VS1 alongside the order or job they relate to. There is no separate inbox to check, no separate system to maintain and no data entry to sync between platforms.
- Portal messages appear inside VS1 on the relevant sales or purchase record.
- No third-party integration — the portal is native to VS1 Cloud.
- One system for both internal team communication and external contact.
Secure Document & File Sharing
Stop sending important business documents as email attachments. VS1 Cloud Contact Portal gives you a secure channel to exchange quotes, purchase orders, invoices, contracts, delivery dockets and any other business document directly with your customers and suppliers.
Every document is stored against the relevant record in VS1, accessible from the portal by the contact it belongs to — and only that contact. Complete audit trail, zero confusion.
- Share quotes, invoices, contracts and dockets through the portal.
- Documents stored against the relevant ERP record automatically.
- Only the authorised contact can access their own documents.
Smart Alerts & Real-Time Notifications
The VS1 Cloud Contact Portal keeps your customers and suppliers informed without your team having to manually send updates. Smart alerts notify contacts automatically when their order status changes, an invoice is raised, a delivery is dispatched or a message is waiting for their reply.
Customers stay in the loop. Suppliers confirm on time. Your team stops sending manual status updates by phone and email and gets time back to focus on actual work.
- Automatic alerts when order status or invoice status changes.
- Contacts notified instantly when a new message or document arrives.
- Reduce manual update calls and emails from your customer service team.
Mobile-Ready, Accessible Anywhere
Your customers and suppliers are not always at a desk. The VS1 Cloud Contact Portal is fully responsive — accessible from any smartphone, tablet or desktop browser without needing to install an app.
Whether a customer is checking an invoice from their phone or a supplier is confirming a purchase order on site, the portal works seamlessly across every device — giving your contacts the same experience and information regardless of where they are.
- Fully responsive portal — works on any device, any browser.
- No app download required — customers access via secure web link.
- Consistent experience on mobile, tablet and desktop.
Advanced Contact Portal Features
Everything your business needs to manage external communication, document sharing and customer collaboration — built into VS1 Cloud ERP.
Controlled Access & Permissions
You decide exactly what each customer or supplier can see. Control access at the contact level — which records are visible, which documents are shared and which actions are permitted — without exposing your full ERP system.
- Set individual access levels per contact or contact group.
- Control visibility of orders, invoices, documents and history.
- Revoke or update portal access instantly as relationships change.
Group Channels for Key Accounts
For your most important customers or projects, create a dedicated group channel where multiple team members and the customer communicate in one organised thread — keeping everyone on the same page.
- Create project or account-specific group channels.
- Multiple internal team members can participate in each channel.
- Full message history accessible to all channel participants.
Automated Status Notifications
Trigger automatic portal notifications when business events occur — order approved, payment received, delivery dispatched, invoice overdue. Keep contacts informed without a single manual email.
- Auto-notify customers when order status changes in VS1.
- Payment and invoice reminders sent through the portal automatically.
- Supplier PO confirmations and delivery notifications built in.
Complete Communication History
Every message, document and notification exchanged through the Contact Portal is logged and stored against the relevant VS1 record — giving you a complete, searchable history of every customer or supplier interaction.
- Full message history per contact, order and job.
- Searchable communication log across all portal interactions.
- Audit trail available for compliance and dispute resolution.
Invoice & Statement Access
Let customers view, download and query their own invoices and account statements through the portal — reducing accounts receivable queries and accelerating payment by giving customers the information they need to pay on time.
- Customers view and download invoices from the portal.
- Account statements available in real time from VS1.
- Reduce AR query calls with self-service invoice access.
Supplier Purchase Order Confirmation
Give suppliers the ability to view and confirm purchase orders through the portal — eliminating the fax-and-call confirmation loop and reducing the risk of orders being missed or misunderstood.
- Suppliers view purchase orders in the portal as they are raised.
- PO confirmation recorded against the order in VS1 automatically.
- Delivery date confirmations and amendments handled in the portal.
Powerful Search Across All Communications
Find any message, document or notification in seconds — search by contact name, order number, date range or keyword across the full portal communication history without digging through email archives.
- Full-text search across all portal messages and documents.
- Filter by contact, date, order number or document type.
- Results linked directly to the VS1 record for instant context.
Branded Customer Experience
The VS1 Cloud Contact Portal presents your business brand to customers and suppliers — not generic software. A professional, consistent portal experience reinforces your brand every time a contact logs in.
- Portal branded with your business logo and colours.
- Professional experience for customers and suppliers accessing the portal.
- Consistent brand impression across every external interaction.
Why Businesses Choose VS1 Cloud Contact Portal
VS1 Cloud Contact Portal is not a customer service ticketing tool — it is a live, ERP-connected gateway that gives your external contacts the information and communication channel they need without exposing your full business system.
Security Without Complexity
Each contact gets their own secure login with access limited to exactly their records. No shared passwords, no accidental data exposure — enterprise-grade access control made simple.
Live ERP Data, Always
Everything a customer or supplier sees in the portal is pulled live from VS1 ERP — so there are no outdated records, no manual exports and no "let me check and call you back" conversations.
No Extra Systems to Manage
The Contact Portal is a module inside VS1 Cloud — not a separate platform you need to set up, maintain and sync. One login, one system, one source of truth for every external relationship.
What Makes VS1 Cloud Contact Portal Different?
Most businesses manage external communication through a mix of email, phone, shared spreadsheets and maybe a ticketing system — all of which sit completely separate from the ERP that holds the actual order and invoice data. The result is constant context-switching, data entry and the risk that what a customer is told and what VS1 actually shows are different things.
VS1 Cloud Contact Portal solves this by bringing external communication inside the ERP. When a customer sends a message through the portal, your team sees it on the sales order in VS1. When you send an invoice from VS1, the customer sees it in the portal the moment it is posted. There is no sync, no export and no gap between what you see and what your customer sees.
VS1 Cloud Contact Portal Helps Businesses:
- Give customers real-time visibility into orders, invoices and delivery status.
- Communicate with customers and suppliers without email back-and-forth.
- Share and receive documents securely through a single branded gateway.
- Reduce inbound enquiry calls with self-service order and invoice access.
- Maintain a complete communication history linked to ERP records automatically.
Related VS1 modules: Chat App, Sales, Purchasing, CRM, Reporting.
Contact Portal FAQs
Common questions about VS1 Cloud Contact Portal, customer access, security and ERP integration.
What is the VS1 Cloud Contact Portal?
The VS1 Cloud Contact Portal is a secure online gateway where your customers and suppliers can communicate, view their orders and invoices, share documents and collaborate — all connected live to your VS1 ERP data.
Can customers view invoices and orders through the portal?
Yes. Customers can see their own live order status, invoices, payment history and account statements directly from the portal — drawn from VS1 ERP in real time, always up to date.
Is the Contact Portal secure?
Yes. Each contact gets their own authenticated login and can only see their own records. You control exactly what each contact can access and can update or revoke access instantly.
Can I communicate with customers through the portal?
Yes. The Contact Portal includes real-time direct messaging so your team and your customers or suppliers can communicate in a conversation thread linked directly to the relevant order or job.
Does the Contact Portal work on mobile?
Yes. The VS1 Cloud Contact Portal is fully responsive — accessible from any smartphone, tablet or desktop browser. No app installation required for customers or suppliers.
How does the portal connect to VS1 Cloud ERP?
The Contact Portal is built natively into VS1 Cloud — not a third-party integration. Messages, documents and data in the portal are immediately visible inside VS1 on the relevant records with no manual sync required.
Can I share documents through the portal?
Yes. You can share quotes, invoices, contracts, delivery dockets and any business document securely through the portal. Documents are stored against the relevant ERP record and only visible to the authorised contact.
Can suppliers use the Contact Portal as well?
Yes. Suppliers can view purchase orders, confirm deliveries and communicate with your procurement team through the same secure portal — giving you one communication channel for both customers and suppliers.
Ready to Give Customers and Suppliers a Better Way to Connect?
Book a free VS1 Cloud demo and see how the Contact Portal transforms external communication — secure, live ERP data, real-time messaging and document sharing in one branded gateway.
